Terms and conditions

1- Conditions of regulation of our reservations service center

Through the website, an on-line platform is provided through which transport companies offer their transport services and visitors to the website can make reservations. By making a reservation using www.oferbus.net or www.oferbus.es you enter into a direct and contractual relationship with the company you have booked. Grandoure SL acts solely as an intermediary between you and the transport company, transmitting the booking data to the transport company and sending you a confirmation email on behalf of the transport company.

The information shown on the website is based on the data provided by the transport companies and, although we try to ensure that all data are correct, we do not take responsibility. Nor are we responsible for possible errors in the information displayed, falling on the carrier concerned. Also our website is completely unbiased in showing and offering transport services. In the case of user opinions, we limit ourselves to transcribing their words about the service offered by each company. According to their personal experience when booking and using the service.

2. Prices

The prices of the website oferbus.com/oferbus.net are inclusive of VAT and other taxes (subject to change).

The price offered on our website oferbus.com/oferbus.net is valid for bookings made at the same time as requesting such a rate. If the reservation is not made at that time, it may be the case that in a subsequent price request, the rate is different (higher or lower) depending on the price marked by each company at that time.

3. Reservation policy and payment for services

Payment for services will be made by transfer or credit card directly to the carrier. At the time of booking will be charged 20% of the amount of the trip to the card indicated by the customer. The rest of the amount will be paid, in the same way used to pay the deposit, at least 3 working days before the beginning of the service to the same credit card.

Mondays, Tuesdays, Wednesdays, Thursdays and Fridays are considered workdays, except national holidays. Saturday and Sunday are not considered working days.

4. Cancellation and modification of the service

The cancellation policy is governed by the following table:

• 1 – Cancellation before 3 working days before the beginning of the trip: No cost.
• 2 – Cancellation between 3 working days and 24 working hours before the start of the trip: Cost of 20% of the amount of the trip.
• 3 – Cancellation within 24 working hours before the start of the service: Cost of 50% of the amount of the trip.
• 4 – Cancellation the same day of the service: 100% of the cost of the trip.

Mondays, Tuesdays, Wednesdays, Thursdays and Fridays are considered workdays, except national holidays. Saturday and Sunday are not considered working days.

In the event that the user wants to modify the contracted service, it will request the carrier that may or may not authorize such changes. These modifications may be requested before or during the performance of the service, and if authorized, may have an additional cost over the price of the original service. This additional cost shall be paid directly to the transport undertaking.

5. Travel regulations

“Regulation (EC) 561/2006 * Mandatory for all transport of travelers by road by coach within the European Union” :

Driving Hours
The driver is required to stop for a 45-minute break after four and a half hours’ driving, this break may be replaced by a 15 minute break followed by a 30 minute break, both included within a driving period of 4 ½ hours.

A driver may not drive more than 9 hours a day.

Time of maximum availability 
From the time the service begins until it ends the service of the Coach / Minibus may be enjoyed up to 13 consecutive hours daily if the trip is with a single driver, i.e. if for example one day the service starts at 9.00 a.m. it must end at 22.00 at the latest that day. This time can be extended to 19h if the trip is with two drivers.

In addition to these rules and norms, if the trip lasts more than one day, one must keep in mind that the rest time between one day and another day will be equal to or greater than 11 uninterrupted hours.

6. Responsabilities and insurance

According to current legislation, vehicles used by companies that offer their services through oferbus.es / oferbus.net are covered by the following insurance policies:

Passengers insurance:

• Obligatory civil Liability under the Law of Civil Liability and Insurance and Motor Vehicle Traffic, 7th Additional Provision of Law 30/1995 of November 8, of Regulation and Supervision of Private Insurance.
• Voluntary civil Liability up to 50,000,000 Euros. under Article 12 of Royal Decree 443/2001, of April 27, regulator of school Transportation and minors.
• Obligatory passenger insurance.

These insurance policies cover contingencies arising during journeys in the contracted vehicle, according to current legislation, not covering any incidents / accidents that may affect travelers outside of the vehicle in which they made their trip.

Likewise, the transport companies will be responsible for any damage to luggage placed in the boot of the vehicle, up to 14.5€/kg per 15 kgs of luggage per passenger transported. They shall not be liable for any damage / loss / stolen hand luggage of travelers.

If because of the features of your luggage you would like more coverage than that offered by the transport companies, you should hire insurance apart.

It is the responsibility of the transport companies to have the insurance listed above updated, and in no event shall any liability be of busonline Ltd for accidents / incidents that may occur during the course of a journey contracted.

According to what is stated here, we are only responsible for those damages attributable to our obligations with respect to our services, up to a total amount of the total cost of your reservation.

We will not be responsible for:

Direct or indirect damage due to poor provision or failure to provide the requested service (hotel reservations, airline tickets, lost production, personal injuries or others), falling this responsibility to the carrier, to the extent which is deemed by law.

Damages or losses suffered by the malfunction of our website.

Any dispute which may arise in relation to the services provided by the website will be governed by the courts of Valladolid.

7. Privacy

You can consult our privacy policy for more information.

8. Additional correspondence

By completing a booking, you will receive an email with the confirmation of same. In addition, once completed the service we will send you another email in which we will ask you your opinion about the service received. This survey will help us to inform prospective users about the experiences of traveling with the various companies which are offered by this website.

9. Comments

We reserve the right to delete those comments from users of the transport companies which we do not deem appropriate.

10. Intellectual Property

The software necessary for the operation of the website is owned by busonline Ltd, the reproduction of any part of same being prohibited without express permission.

11. About www.oferbus.es and www.oferbus.net

www.oferbus.net and www.oferbus.es are platforms for booking travel by coach, minibus, and chauffeured cars, owned by Grandoure SL with the following fiscal data; Fiscal address: Cmno. Trasdeconejos, nave 1.1 A (Polígono Ind. Los Hoyales). 47008 Valladolid (Valladolid). NIF/CIF: B47387774.